Hello, this month's everything guide update provides details on how we are simplifying servicing for our customers. - Our first update aligns our policies with the recent changes made by the CFPB to the mortgage servicing rules under RESPA Antilla. - This update will generally take effect in October 2017, with exceptions as permitted by applicable law. - The specific changes can be found in the servicing guide announcement and the May version of the servicing guide reflects these changes. - We have also provided clearer guidance on the evaluation of escrow waiver requests to encourage objective and consistent decisions. - We have listened to our customers and created a simple review process that utilizes readily available servicing data, such as the borrower's payment history and original appraised value, without increasing the risk of financial loss. - Our servicing guide has been updated to allow us to be more responsive to transfer requests, while being mindful of the difference between servicing and sub-servicing transfers, sale date, and proposed servicing transfer date. - Additionally, the $500 processing fee for form 629 submissions has been eliminated. - The document custodian reporting requirements in Section A of form 629 have also been updated, and we encourage you to review the form for additional details. - For agreements with government insurers and guarantors, we now require written approval before participating in any pilot programs or entering into your grants fitment program maximum claim recovery. - This requirement helps to ensure that you are not put at risk for a future request for indemnification. - For more information on these and other servicing policy updates, please refer to the RMA servicing guide. - Thank you to our servicing partners.
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